Frequently Asked Questions
General
Custom Display Cases
Display Cases
Globe Cases
Executive Pens
Memory Pens
Heirloom Ornaments
Click on the "View Answer" at the end of your question. If you don't see your question, or need a more in depth answer, please Contact Us by email or phone and we will be glad to answer your question. We appreciate the opportunity to serve you.
General
Do you accept credit cards for payment? View Answer
We are in process of providing the convenience of using credit cards as payment. We currently accept payments by money order, cashiers check or personal check. Please allow up to 14 days for your personal check to clear.
How are shipping charges for display cases calculated? View Answer
For protection against damage all display cases, Custom and Standard, are packaged and shipped individually. Therefore, shipping charges are based on what is required to ship each display case separately.
How do I place an order? View Answer
To place an order simply proceed through the checkout process and submit your order. You will receive an email confirming the order. Print a copy of this order and send it with your payment (money order, cashiers check, or personal check) made payable to Great Display to our address.
How long will it take to fill my order? View Answer
Custom Display, Display and Globe cases ship approximately one week after the order has been received. Orders for Executive Pens will usually ship within one week. Orders for Memory Pens will usually be filled within 1 week after receiving your wood. All orders for Heirloom Ornaments ship in November in order to arrive by Christmas. Please allow additional time around the holiday season.
What are the methods of payment for products? View Answer
We accept payments by money order, cashiers check or personal check. Please allow up to 14 days for your personal check to clear. Money orders and cashiers checks allow us to fill your order quicker because no time is required for this check to clear.
What is the shipping method? View Answer
Your order with be shipped by one of two methods. We use United Parcel Service (UPS) and the United States Postal Service (USPS).
What is your product guarantee? View Answer
All products come with a full money back guarantee. For details click on "Warranty" to view our policy.
Custom Display Cases
How do I choose the right dimensions for my custom display case? View Answer
1.) Place the object you plan to display on a table. If you plan on displaying several items, arrange them in the pattern you would place them in the case.
2.) Measure the overall width, depth and height of the object(s) you want to display.
3.) Add 2 inches to each of your three dimensions. This allows one inch of space on each side between your object being displayed and the glass, giving a pleasing look to the item. For example, if your object is 10 inches wide, 5 inches deep, and 8 inches high, your display case dimensions would be:
Width: 12 inches
Depth: 7 inches
Height: 10 inches
What is the maximum weight that can be placed in a display case? View Answer
The total weight of an item(s) should not exceed 10 lbs.
Display Cases
Do all display cases come with a cloth base? View Answer
Yes, standard as well as custom display cases. There are three color options available for the base, emerald green, navy blue and scarlet red.
Is the cloth base removable? View Answer
Yes. The cloth base can be easily removed by gently lifting one side and removing it through the top. All display cases, standard and custom, have a finished oak base that matches the rest of the case for those who prefer the look of oak.
What are the different options for finish and how do they differ? View Answer
There are two different finishes. "Golden Oak", which is a rich golden tone that can be found currently on contemporary oak cabinetry. And "Antique Oak", which is a slightly darker reddish-brown tone with an accent of age to the wood grain.
Globe Cases
Is the wood pedestal removable? View Answer
All globe displays with a wood pedestal are fixed in place. This keeps the ball secure if the display is moved to different locations or during dusting.
What types of wood are available? View Answer
All Globe displays can be made from cherry, oak, maple or walnut.
Executive Pens
What is the difference between "burl" and regular wood? View Answer
A burl is a rare abnormal growth that occurs on a few trees. It can be identified by a large bulge or lump on the side of the tree or in some cases, completely encircles the log. The grain of burls has circling, wavy, knotty patterns that result in beautiful figures when cut.
Where do I get refills for the pens and pencils? View Answer
The pens use a standard "Cross" style refill and the pencils use 0.7 mm lead. Both can be found at most office supply stores
Memory Pens
Can a Memory Pen be made from a live tree? View Answer
Yes. However, additional time is required for the wood to dry properly. Please contact us for help to determine the best way to proceed before you cut your tree limb.
Can I get any leftover wood returned from a memory pen? View Answer
Yes. To request that your wood be returned simply place a note in with your wood when you send it to us stating "Please return unused portion with my order". All unused wood will be returned with your order.
Can I get one memory pen made and order more later? View Answer
Yes. If after you receive your memory pen you decide to order more, simply place an order for additional pens and contact us by email stating that your wood has already been submitted with a previous order.
What is the smallest piece of wood I can send to have a Memory Pen made? View Answer
The minimum size is 5/8 inch x 5/8 inch x 4-1/2 inches long. However, a larger piece of wood is desirable, if possible, in order to take advantage of the most desirable grain characteristics.
What kind of woods can a memory pen be made from? View Answer
Almost any species of wood can be made into a pen/pencil. However, extremely soft wood will not yield as desirable a finish as harder woods.
Heirloom Ornaments
Can I still get this years ornament if even if I don't have last years Christmas tree? View Answer
Yes. When you order an ornament, select tree supplied by: "Great Display".
When will I receive my ornament? View Answer
All ornaments will be shipped in November so they will arrive in time for Christmas.
Why are the Heirloom Ornaments shipped in November? View Answer
Since Christmas trees are fresh cut your wood requires proper drying. Receiving your tree by March 1st allows us to apply a slow dry process to the wood which reduces its susceptibility to cracking.
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